Need help with dealing with a pro

Jmilla · Jul 26, 2015

Hi guys as I mentioned in an earlier thread i just started taking lessons for the first time. I had one lesson that went ok and got some improvement out of it and paid for a 3 pack of lessons. Since then I have been cancelled on three times for a myriad of reasons and today was cancelled on again, he wrote my time down wrong and left for a lesson somewhere else as i was walking in for lesson. He has offered me an extra 1 hr lesson and a 30 min playing lesson for the trouble but I'm a little upset to say the least. I had 3 weeks off before going back to 12 hr days and 1 day off a week at most and now don't know if ill even get to have these lessons that I paid for or the extras he offered me.

What would you guys do? I'm at a loss. The lessons are at a notable learning center here in the twin cities.

Kujan · Jul 26, 2015

I say hang in there with him and get everything that you paid for. Also, confirm with him the day of each lesson; he seems to need that!

tequila4kapp · Jul 26, 2015

Need help with dealing with a pro

Dump him. There's absolutely no excuse for four cancellations. Talk to the manager, it may be the case that he does not get the money until lessons are given. In which case your money is sitting with the facility and can be transferred to another teacher.

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wubears71 · Jul 26, 2015

And this is why I went to GolfTec. I had similar issues with pros and just got tired of it.

I would talk to the course and get your money back and find a different teacher.

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Jmilla · Jul 26, 2015

Sad thing is it is a large city run golf academy with like 6 facilities.

Mystery Meat · Jul 26, 2015

wubears71 said:
And this is why I went to GolfTec. I had similar issues with pros and just got tired of it.

I would talk to the course and get your money back and find a different teacher.

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Get your money back. If he gets nasty I would consult with a small claims lawyer. Usually a quick phone call by those guys to the facility will get your money back. Not joking either, you need to take extreme measures at times to get your point across

Hox30 · Jul 26, 2015

If you're seeing good results from him hang in there. There is no excuse for the cancelations, but if he's good I w old stick with him and call the day before to confirm. It's tough to find a teacher you mesh with. If he's just average get your money back and move on.

Tadashi70 · Jul 26, 2015

Mystery Meat said:
Get your money back. If he gets nasty I would consult with a small claims lawyer. Usually a quick phone call by those guys to the facility will get your money back. Not joking either, you need to take extreme measures at times to get your point across

Seriously, a lawyer.

Tadashi70 · Jul 26, 2015

If he cancelled for the hell of it, I'd find another pro. If he had legit reasons then I'd stick with him. The 'no excuse for cancelation' is a bit harsh if he had good reason.

Wake · Jul 26, 2015

tequila4kapp said:
Dump him. There's absolutely no excuse for four cancellations. Talk to the manager, it may be the case that he does not get the money until lessons are given. In which case your money is sitting with the facility and can be transferred to another teacher.

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Yep, talk to the bosses. I'm sure they will set you up with a different pro, or even get you your money back. I certainly wouldn't stick with the guy you have.

tequila4kapp · Jul 26, 2015

Tadashi70 said:
If he cancelled for the hell of it, I'd find another pro. If he had legit reasons then I'd stick with him. The 'no excuse for cancelation' is a bit harsh if he had good reason.

To be fair, I said there was no excuse for 4 (straight) cancellations.

Tadashi70 · Jul 26, 2015

tequila4kapp said:
To be fair, I said there was no excuse for 4 (straight) cancellations.

Ok I draw the line at 5

hopnstop · Jul 26, 2015

Money back, hands down. Your schedule is as important as his.
3 strikes you're out - you gave him 4.
and he walked out on you at strike 4!!!!
He should have cancelled the other lesson if he was serious about you.

Slammin'SAM · Jul 26, 2015

One cancellation is understandable; any more than that is totally unprofessional. I would definitely demand a refund. As mentioned above, your schedule is as important as his, and because he is in a service position, I really consider your schedule more important.

1965 · Jul 26, 2015

Cancelled on three times?

I'd have dumped him the second time.

Nothing I hate worse than people who don't keep appointments or their word. Or worse, they are late!

Golf 'N Gator · Jul 26, 2015

Tadashi70 said:
If he cancelled for the hell of it, I'd find another pro. If he had legit reasons then I'd stick with him. The 'no excuse for cancelation' is a bit harsh if he had good reason.

I agree.

Jmilla · Jul 26, 2015

Well today was that he forgot the time. Before this he claims he had to work a shift at the range because someone quit. Another time he was sick. I forgot what Friday was.

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mancest · Jul 26, 2015

Are you sold that he is the guy to get your swing where you want to go? If not, tell him you would prefer to work with somebody else.

If yes, and you are good with what he is offering you (the free extra lessons) than I would give him 1 more shot.

That said, at the 3rd cancellation I would have demanded my money back, so the fact that you went back for number 4 putts you as more lenient than I am.

prubey00 · Jul 26, 2015

Unless he has you playing like Jordan Spieth then I would find somebody else. Your time is valuable, I have no patience for tardiness or people who flake out.

Jmilla · Jul 26, 2015

Ok I guess I'm going to have to get my money back. Just really didn't want to deal with this crap. He hasn't made a great improvement.

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Jmilla · Jul 26, 2015

Well I emailed management with the situation. We will see what comes of this

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Jmilla · Jul 27, 2015

Got an email last night saying it will be dealt with today and that they will make it right.

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TRyan · Jul 27, 2015

Jmilla said:
Got an email last night saying it will be dealt with today and that they will make it right.

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Glad to hear that.

Jmilla · Jul 27, 2015

Was supposed to get an email and call back today. How long should I wait to call and be Nnoying?

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Tadashi70 · Jul 28, 2015

Your level of patients is very low. They responded to you first email and I assume had to speak with the pro before they make a final decision. Hold tight, I am sure they will get back to you.