PowerThrust
Well-known member
Played golf yesterday with a friend of mine from out of town. We've got a really good local club fitter/builder that he always buys from.
About a year ago he bought a Callaway Rogue driver and since then, he's had it replaced 3x due to failure on top where the composites bind with the metal frame...call it a ridgeline failure? Any way, it's cracking out again, but hasn't failed completely. He took it to the builder again for the fourth time for repair/replacement, since he's in town. Callaway's response was that they won't perform a replacement until it fails again completely. They did offer to accept it as a trade in for a new Epic Flash driver and give him a $100 credit towards the purchase, so he could buy it for $400...really!!?!
They also said, that if it does completely fail again, which clearly it's going to, they would replace it with an Epic Flash.
I just don't understand this business practice...to me a crack in the driver constitutes potential for degraded performance, which means it should be replaced without question, immediately. To me this is a bad look.
Am I wrong?
BTW, I told him to join this forum and get on board!
About a year ago he bought a Callaway Rogue driver and since then, he's had it replaced 3x due to failure on top where the composites bind with the metal frame...call it a ridgeline failure? Any way, it's cracking out again, but hasn't failed completely. He took it to the builder again for the fourth time for repair/replacement, since he's in town. Callaway's response was that they won't perform a replacement until it fails again completely. They did offer to accept it as a trade in for a new Epic Flash driver and give him a $100 credit towards the purchase, so he could buy it for $400...really!!?!
They also said, that if it does completely fail again, which clearly it's going to, they would replace it with an Epic Flash.
I just don't understand this business practice...to me a crack in the driver constitutes potential for degraded performance, which means it should be replaced without question, immediately. To me this is a bad look.
Am I wrong?
BTW, I told him to join this forum and get on board!