- Admin
- #1
As your fashion guru I have written many reviews on clothing, accessories, and equipment, but today I want to talk about a Candle Company. I know, you are probably asking what do candles have to do with golf, and the answer is nothing. I just had an amazing experience with a company that had such wonderful customer service I thought everyone should know about them.
I have always believed that customer service is key when running a company. I was on a mission to find long lasting, strong smelling candles that didn't cost an arm and a leg. After a lot of research I decided on a company called Spotted Hog Candle Co. I placed my order and anxiously awaited their arrival. I was curious when they would be shipped and how long it would take to get to me so I decided to email customer service. I wrote the email at 9:15 pm EST and at 9:30 pm EST I got a response. It was not an automated response, it was not a scripted generic response, it was a personally written email from the owner of the company. I could not believe it. All I kept thinking was WOW, now that is serious customer service. I was already sold on the company but she did not stop there. When I asked how long it would take she said she could rush the order if I would like. I kindly asked for a rush and told her because of how responsive she was I will be ordering more soon. Sure enough the very next day I decided to order a few more items, and gladly paid for two separate shipping fees. When I emailed her back to let her know I decided to order something else, she refunded the second shipping fee and shipped both orders together with a rush order. I was and still am absolutely blown away.
I was so happy with The Spotted Hog customer service that I almost didn't care if the product wasn't that great, but it was my lucky day because they were incredible. Just one candle made my entire house smell wonderful. I also purchased a tart burner and a variety pack of tarts and they were even better than the candles. One tart lasts up to 8 hours and each scent was better than the next.
The Spotted Hog Candle Co. makes a stellar product at a reasonable price and their customer service is the best I have seen in a very very long time. I highly recommend checking them out at http://www.thespottedhogcandle.com/index.html.
Golfer Gal
I have always believed that customer service is key when running a company. I was on a mission to find long lasting, strong smelling candles that didn't cost an arm and a leg. After a lot of research I decided on a company called Spotted Hog Candle Co. I placed my order and anxiously awaited their arrival. I was curious when they would be shipped and how long it would take to get to me so I decided to email customer service. I wrote the email at 9:15 pm EST and at 9:30 pm EST I got a response. It was not an automated response, it was not a scripted generic response, it was a personally written email from the owner of the company. I could not believe it. All I kept thinking was WOW, now that is serious customer service. I was already sold on the company but she did not stop there. When I asked how long it would take she said she could rush the order if I would like. I kindly asked for a rush and told her because of how responsive she was I will be ordering more soon. Sure enough the very next day I decided to order a few more items, and gladly paid for two separate shipping fees. When I emailed her back to let her know I decided to order something else, she refunded the second shipping fee and shipped both orders together with a rush order. I was and still am absolutely blown away.
I was so happy with The Spotted Hog customer service that I almost didn't care if the product wasn't that great, but it was my lucky day because they were incredible. Just one candle made my entire house smell wonderful. I also purchased a tart burner and a variety pack of tarts and they were even better than the candles. One tart lasts up to 8 hours and each scent was better than the next.
The Spotted Hog Candle Co. makes a stellar product at a reasonable price and their customer service is the best I have seen in a very very long time. I highly recommend checking them out at http://www.thespottedhogcandle.com/index.html.
Golfer Gal
