- Admin
- #1
So we get home from dinner and get an email from Paypal that our account is frozen and further investigation is needed. In the email it says that this takes place because of our site handling "gambling".
So we get on the phone with them and this is what they tell us, the account was frozen for gambling because of the charity raffle that we held. Even though our attorneys cleared it and so did the charities, and all the companies that we dealt with said some paperwork was needed but it works for them too, Paypal felt as though it was gambling and froze our account.
Our store does not even have the charity raffle listed and the event took place 3 months ago, but they shut it down now. They said because of the holiday weekend, they cannot even answer our questions until Monday. ALSO ABSURD.
So what they are telling us, is that they can hold our money and not give us any reason or recourse to do anything about it. It makes no sense whatsoever to me. Maybe WSE can chime in with something on this. Our site is not linked to gambling and our charity raffle had all proceeds go to charity including more money from GG and I. None of that money is even in the paypal account as it was sent to the charities a while back.
Just another reason that some company needs to come up with a consumer friendly version of online banking, because this one does not work. I know dozens of people that have been ripped off long term by them including me. This issue I am sure will be resolved, but in the end, because of the power they control and the money they control, they can do whatever they want it seems.
So we get on the phone with them and this is what they tell us, the account was frozen for gambling because of the charity raffle that we held. Even though our attorneys cleared it and so did the charities, and all the companies that we dealt with said some paperwork was needed but it works for them too, Paypal felt as though it was gambling and froze our account.
Our store does not even have the charity raffle listed and the event took place 3 months ago, but they shut it down now. They said because of the holiday weekend, they cannot even answer our questions until Monday. ALSO ABSURD.
So what they are telling us, is that they can hold our money and not give us any reason or recourse to do anything about it. It makes no sense whatsoever to me. Maybe WSE can chime in with something on this. Our site is not linked to gambling and our charity raffle had all proceeds go to charity including more money from GG and I. None of that money is even in the paypal account as it was sent to the charities a while back.
Just another reason that some company needs to come up with a consumer friendly version of online banking, because this one does not work. I know dozens of people that have been ripped off long term by them including me. This issue I am sure will be resolved, but in the end, because of the power they control and the money they control, they can do whatever they want it seems.
!!!! All you and THP were trying to do was help a couple really good causes and this is how you are repaid!! I am outraged by the actions pay-pal has taken!! guess it is ok for people to pay for sexually explicit material through them but a harmless CHARITY raffle waves a red flag???
