Wow... I’ll let the thread speak for itself on “consensus.” But it’s nice to know member opinions don’t matter when a forum sponsor is involved. I guess CC isn’t the only place losing a customer today.
Exactly. CC has the leverage when dealing with the manufacturer, not a lone consumer. Fuji may ultimately be responsible for the defective shaft in the end, but the customer paid CC not Fuji, so CC should take care of their customer.
And the customer has privity with the retailer. Retailer was paid. Retailer profited (not sold at wholesale price). Retailer should work with customer on the defective product IT sold, and then deal with the manufacturer.
I wonder if CC, even as a retailer, has an implied duty here (merchantability) regardless of any express warranties by the manufacturer. Not saying something like this would ever go this far, but he probably has a good faith basis to assert claims against both the retailer and manufacturer, and...
I agree. And being brand conscious doesn’t need to make one “fake.” To be fair, whether someone is genuine or authentic is probably not a binary question—more of a sliding scale. Which is why there is probably not a “right” answer.