I'm still trying to get traction on what happened here, but did CC really brush him off?
This is a valid question. And I wonder, what the mark up covers between the retail cost of the equipment and the cost paid to CC. If that mark up is significant - and from I am reading and my own experience, it does seem to be, then I would have to suggest that they might do just that - eat that cost. Now having said that, I assume there are just not many breaks where CC can't be paid back by the component manufacturer. Some cases yes, but most - I suspect that the manufacturer will replace so then it's an even smaller subset of damage that CC would be responsible for.
After they offered to sell him one at full price.
The fact that their policy is everything is sold "As-is" makes me even more wary of repeat business with CC.
right, customer returned a shaft to exchange, lets put it in this $1000 'new' build.
Yeah, this is the real truth and why I mentioned previously how much easier it has to be for a club company to review a head to determine cause of break vs a shaft company who has SO little to go on.
As a business where do you draw the line at what you eat? I know there is no correct answer for this as it varies business to business but if you eat to many things you will not be in business long.
Well, just the fact that I can buy the exact same setup direct from the OEM minus the Puring process for at least 20% less, and, knowing the OEM who made my driver, they would try harder than CC has appeared to in this case if I had an issue 2 months in.
Sure, I get that. This is also the first I am seeing about a potentially faulty shaft so I'm curious to know what kind of frequency this kind of thing has for them.
Either way, with the shaft. Someone or a group of individuals have screwed the pooch for everyone else moving forward.
I would bet that CC would have to buy a certain number of product in bulk to get a discount, and then house it while it's not being used. Can you imagine the amount of inventory they would have with the wall of product they offer?
Of course there has to be a calculation to it, and each business has to treat carefully, you can't smoke your own supply as they say.
I'm not sure that was the entire story. I thought @e1iterate said they told him he could buy another shaft at full price (which surprises me) before circling back with a discounted price. Maybe he can confirm what they said?
I agree with you there, it’s a really fine line to walk though.
I think that is exactly what he said in the first post.
I agree with this point, but knowing this what would be the incentive to buy from a reseller who is selling for premium prices? This would seem to imply CC is priced well out of the value they provide.
I'm very shocked that they suggested he pay full price for a replacement. It makes no sense.
I understand where you're going with this but you would be buying a Ford F-150 so it is Ford's end product regardless where other parts came from
The price is premium because the product is premium. CC buys components separate of heads, and then prices them together because there's no better way to do it. The value is in their build tolerances, allowing the customer to get exactly what they want in a fit they were looking for.
I don't recall saying that they should honor every claim that the component manufacturer denies.
And that is also what baffles me, and is not the premium service I would expect. At worst, sell it to him at cost. It costs you the labor of the build, but you've retained a repeat customer.
I have a couple thoughts on this;
Well, in CC's defense, they were of help, it was Fuji where it stopped being helpful (based on the story we've been told).
Selling clubs "as is" doesn't hurt.
