Evok
Don't worry, Be happy!
I was going to just put it in the banter thread but I know Callaway is active on here so I wanted them to see this. I've read countless stories about their amazing cs and no surprise today they took care of me. Some saw just yesterday I finally got my Bertha 3w and I was super excited, but after removing the plastic I saw there was about a half inch gouge on the bottom right near the edge. Its not really a huge deal and likely would of been fine but its kinda deep and I didn't want to run into problems down the road. Also the handle of the wrench I got was snapped off. Now I ordered from Golfsmith so they were my next call but all the packaging was mint so I wasn't sure it was a manufacturing defect or whatever. Anyways I rang callaway first and of course someone picked up like immediately (love that). The person I spoke with was super nice and understanding that I just got my club and was ready to use it this weekend. He said go ahead and play it and he'd send out a new one for me immediately, when the new one arrived just ship the old back in the prepaid box. He saved me the hassle of even having to deal with Golfsmith. Now it may seem small or whatever but I think that's pretty awesome of them!! I envisioned a sad look on my face after having to wait weeks for a replacement and have to play without one. Not the case and little things like this make me a loyal customer. Thanks again Callaway you guys rock and will have my business for a long time.