feelz good 2 b a Gsta
- Jul 23, 2014
- Reaction score
not yetMan that stinks. Have they offered replacing the unit?
i too hope they make it right. the csr has been very kind, but i usually get a question from her early in the morning to which i immediately respond but don’t hear back until early the next morning. it’s covid, everyone has delays, that’s fine. but at this point she should see i’m not happy and just replace it. i haven’t asked that yet because i want to give them the benefit of the doubt.That is really disappointing to hear. When we had an issue after we first got our Grilla, they were so helpful in talking us through how to get it fixed. For us, it was a minor thing so maybe that's why, but still they were so responsive and willing to help. I hate to hear that their customer service is no longer what it used to be. I hope they make it right for you.
it was a christmas gift. we can that direction if needed, but my in-laws will feel bad and i’d like to avoid that if possible. i just want a working pellet grill!can you return it and get a refund?
all this said, when the unit sh1t the bed on first start, i switched modes and used my kamado. the food came out incredible. the allure of the pellet grill is the ease of the cook, but if the food itself is lesser than what i can make on the kamado, i’m not sure it’s a good alternative for us.