Callaway Pre-Owned Customer Service Shout Out

[RealPretendPsychic]

A couple weeks ago my dad was at the course when he heard that distinctive sound. You know the one. He looked up to see his 7 iron head soaring majestically through the air where no club head has any business soaring. It was within the 1-year Callaway pre-owned warranty period. Fast forward to today, I got customer service on the line and his new 7 iron is on the way, preferred grip installed, with a prepaid label to send back the broken one.

 

[That post]

It's great when companies honor their warranties without any real hassles.

 

[BigMac]

Callaway's customer service is tops, glad (but not surprised!) to see they stepped up for your dad.

 

[mson]

Best customer service. Awesome to hear they took care of it no questions asked.

 

[erock9174]

Glad they helped you out. I bought a hybrid from them in Oct and it was stated to be std length but it was actually -1/2". They took the return back no problem and sent me an RMA which I promptly sent it back. The RMA said it would take 10-14 days to get my refund. They received the club back on 11/4. I called them on 11/18 and they said I would see my refund by 11/22. Nothing yet, so now I am going to have to call them a 2nd time. I need to close the account that the refund will be issued to, so I have had to wait to do that. It's getting frustrating plus not having my $165 back as well.

 

[esg777]

Great customer service make you always go back to that brand

 

[baylrballa]

Callaway pre-owned is amazing

 

[Muchmore]

CPO and Callaway in general is just top of the top for CS

 

[shanewu]

CPO and Callaway in general is just top of the top for CS

Truth

 

[huskie]

I'm waiting as well

 

[teamplayer]

Great customer service from Callaway. They are top notch.

 

[Will_Mac]

A couple weeks ago my dad was at the course when he heard that distinctive sound. You know the one. He looked up to see his 7 iron head soaring majestically through the air where no club head has any business soaring. It was within the 1-year Callaway pre-owned warranty period. Fast forward to today, I got customer service on the line and his new 7 iron is on the way, preferred grip installed, with a prepaid label to send back the broken one.

Yes, sir...

Back in 2018, the 8-iron clubhead of my Apex CF-16's flew off the shaft and right into a murky pond off the par-3 tee box.

Although I was at least the sets' third owner, and the Steelfiber i95 was a custom shaft that they didn't offer, they replaced the 8-iron with a new i95 shaft free of charge. All I had to do was send the headless used shaft back to them. They shipped immediately, however.

Fantastic customer service!