Sounds like someone was never going to be happy regardless even though this was above and beyond.
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That was my exact thought. You can't force people to be happy, it's crazy inside some people's psyche.Sometimes there is no pleasing some people.
Some people just aren’t happy unless they are complaining about something hahaYou just can’t make some people happy. How dare you send something for FREE
Some people….I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
That was my first thought. They weren't the wrong hand, she just changed her mind and is one of those people who lie as naturally as breathing.I'm guessing she wanted to return the item for a refund and not pay shipping fees either. The wrong hand bit was just an excuse for the return.
You can’t fix that.I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
He would not pick up the phone. Technical directors with a slice of accounting do not make good customer service reps.Can we blame @gderbas11 for this?
Call abruptly ended.
Ha don't think so. I ended the call .maybe you really did kill her with kindness
People amaze me.I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
I have never had to deal with any returns, but LOVE the gloves!I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
Sometimes people just can't be happy. I think she must be one of those haha.I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.
As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.
Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.
No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather.
Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.
About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.
Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
And her name is Karen?Sometimes people just can't be happy. I think she must be one of those haha.