Customer Service Failure - CaddyDaddy

Sounds like someone was never going to be happy regardless even though this was above and beyond.
 
I'm guessing she wanted to return the item for a refund and not pay shipping fees either. The wrong hand bit was just an excuse for the return.
 
You just can’t make some people happy. How dare you send something for FREE
Some people just aren’t happy unless they are complaining about something haha
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
Some people….

I have personally experienced your great customer service. Sorry you had to deal with one of those.
 
Well this made me laugh this morning!!! Well done by you sir!!! What else can you do but laugh.
 
I'm guessing she wanted to return the item for a refund and not pay shipping fees either. The wrong hand bit was just an excuse for the return.
That was my first thought. They weren't the wrong hand, she just changed her mind and is one of those people who lie as naturally as breathing.
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
You can’t fix that.
 
I’d bet she’s telling her ladies group at the country club how she had to badger you until you broke down and did the right thing. 🤔
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
GIF by Giphy QA
 
Wow. Some people want to be angry just for the sheer sake of being angry. @Rod Dunlap definitely handled it better than I would have!
 
Such an interesting take from the customer... Sometimes people can't get out of their own way. Good on you all @Rod Dunlap
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
People amaze me.
 
@Rod Dunlap sent me a free glove one time. No one told me I was supposed to throw it in his face! 😆 #DoingItWrong?
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
I have never had to deal with any returns, but LOVE the gloves!
 
I would like to sign up for your 2 for 1 free offer too. However, I do need to know your policy on what is required if I decide to not use one of the items. Maybe I can return one of the free items for credit on another 2 for 1 free item?
 
I had to share this story as sometimes I don't know where we go wrong and thought some of you would enjoy.

As many of you know we do our best to take care of ALL customers but yesterday I ran into a beauty.

Received an email from a customer stating they ordered 2 women's gloves in RH but needed the LH and asked about our return policy.
Rather than making them send the incorrect gloves they ordered back for an exchange I sent the following message.

No problem we'll send you the 2 LH gloves tomorrow via USPS and no need to send the RH gloves.
Maybe you can use the RH gloves in the colder weather:).

Received this secondary response: I need your return policy.
Responded: No need to send the gloves back we'll send the LH gloves out. Just keep the RH gloves for the cold.

About an hour later received a call from this same customer upset because they didn't approve the second FREE shipment we sent.
Tried to explain we were being over the top nice and that no return was needed and no charge was made. We simply sent out 2 new gloves on our dime.

Customer still upset - told me she didn't appreciate the smiling emoji in our response.
I was at a loss of words. Call abruptly ended.
Sometimes people just can't be happy. I think she must be one of those haha.
 
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