Ok, another update on my CC fitting.
As I've mentioned before on this thread - I absolutely love my new clubs: the Callaway Full Toe wedges, the Callaway DCB irons, and the Srixon ZX 4 hybrid. I've been hitting them at a simulator for well over a month now (we're into winter weather here in Upstate NY)
They have performed as advertised with a tighter dispersion and a little more distance (vs my prior clubs).
Not to mention I just love how they feel. I couldn't be happier with that portion of my fitting!
My only problem child was my Callaway Epic Speed 3W.
I was hitting it ok, but there just didn't seem to be enough of a yardage gap from my hybrid.
After hitting both clubs a lot recently to make sure the gap issue was real - the new 4 hybrid settled in at the 195-200 yd range when struck well (total, with carry) whereas my Epic 3W seemed to be in the 200-205 yd range.
Every once in a while, if I swung out of my shoes, and struck the ball perfectly - I might get that 3W up to 215.
But it seemed like I had to work too hard to do it, and it wasn't happening often enough.
I just wasn't 100% happy with that club.
So it was time to check out the CC "guaranteed fit" promise and find out what that really means.
So I went to CC today and explained my concerns and what I was experiencing.
And both fitters there were super helpful (it was the end of the day, no one was in getting fit - so they were both trying to help me)
We tried out a longer shaft, a head with a little less loft, a softer flex, and a few other options.
None of, which they said, they would charge me for if that's what fixed the problem.
(so they were basically willing to replace the shaft or the head and the labor to re-assemble - all for free)
Ultimately, the solution turned out to be much simpler in that all they had to do was take a little weight out of the head (I think they took out a couple of grams by replacing a heavier weight screw with a lighter one).
And OMG - what a change! It was only a couple of grams but I could feel the difference.
I immediately, and effortlessly, started smacking that 3 wood around 215-220 yds with the occasional 230 yd smash.
Problem solved!
And now I'm stoked about ALL my new clubs.
Bottom line: I spent an hour with the fitters at no charge to me. I was also impressed that they were willing to give me a different shaft or head if that fixed the problem; again at no charge to me.
They made good on their promise.
They certainly do stand behind their work and I'm certainly a 100% happy customer now.
Great story. To me that is the value of the fit and paying the premium. I had a similar experience at Cool Clubs where I wasn't thrilled with what I was fit into and after pretty much a year of trying to make them work including a reshaft they took them back and refit me into something new. You pay a premium but they stand behind what you buy.
I got fit for free at a TrueSpec probably 3 or 4 years ago when the M6 was current model and wound up buying a 3 wood which has consistently been the best club in my bag. At the time the fitter said he couldn't make a significant enough difference on any other club in my bag to recommend spending the money. He also told me if you don't love it come back and we will take care of you.