Shoutout to Bushnell Customer Service

[links_slayer]

Several years ago my in-laws gave me a tour v2 laser for Christmas. A couple seasons ago I noticed that a piece of fuzz made its way into the unit at around the 9 o'clock position inside the unit. It's fully functional but it's pretty annoying. I emailed them about sending it in to get it cleaned, got a quote, and packaged it up and was going to put it in the mail tomorrow. I was quoted $35 to diagnose plus actual cost to fix (TBD) and ship back.

Anyway, I got a follow up email from them today saying sorry for the mix-up but due to the age of the unit they probably wouldn't have the ability to fix or replace anything but instead would offer me 50% off any new product of my choice. I appreciate the goodwill, even though it'll probably end up hitting my wallet a bit harder in the long run.

Now....which to buy....:banana:

 

[RNG]

That's really classy of them!!

 

[IceyShanks]

I had an issue with a device before and they replaced it, usually had to pay a bit for the repair or shipping, but was easy and quick to use. And good quality service was worth it.

 

[McLovin]

good for you. my experience with their cs was very substandard and turned me off to their products when i'm ready to upgrade.


Sent from my iPhone using Tapatalk

 

[Supersport]

I had a NeoX watch from them that worked well for many years. About 3 years into it, it stopped reading the satellite. I sent it in for repair, like $25 to cover shipping. I got it back and it still had problems. They told me don't worry about it and sent me a brand new current generation version.
These type of things go a long way!

 

[dustin8538]

First off I love my Tour V3 and Bushnell products but when I called they were not willing to help me. My Tour V3 has a " Sunspot " on the lense and is just plain annoying to look through. Still works fine but is distracting. I called them and they ran my serial number and told me that my unit was out of warranty by around 10 or so days. I could send it in and pay shipping plus a fee to have it looked at but there was not guarantee to fix it. Not to good of service imo