What a crazy series of events....
:bulgy-eyes:
So I ordered a 2017 Cobra King F7+ from DSG last week for a great price of $170 by using some coupons and a few score points. It was supposed to be delivered last Friday the 11th via UPS to my office. I was out of town for a wedding, so I asked my assistant to receive the package and put it in my office. No big deal, right? So on the 11th I see that the package was delivered and signed for by my assistant. Awesome. I came into town on the night of the 12th to grab the club for use on Sunday morning. So I get into my office building with my security card, walk past the 24 hour security guard, and up to my office. I unlock the door, turn off the alarm, unlock my personal office door and grab my.........wait.....where the heck is my club? Walk around our office....still no club?!?!?! :confused2:
So I call my secretary at 9 p.m. on Saturday and ask her about it. She says that no club was delivered. I told her that was impossible, and that my assistant signed for it. So we get the assistant on the phone and she swears that no package was delivered on Friday. Strange. So I call UPS...
After 45 minutes with UPS, they finally tell me that the package was delivered to the suite two doors down and that the driver put my assistant's signature on it because that was the last person who signed for a package at my office suite :clown:. Then they tell me to go try to get the package back from that suite. Awesome. Yesterday comes around and my assistant goes into the suite down the hall where the package was delivered (mind you, we see these people every day, and like us, they are a professional service business) and nicely asks them if they received a package address to our suite and to me. "Nope." "Okay, can you please check, becuase UPS says that it was delivered here." [checks the office] "No, sorry, nothing here." Double awesome.
So I call UPS and report the package as missing. They kept saying that they were sorry (they are not) and that they would investigate and someone would contact the shipper in 8 days. In the mean time, my assistant goes down to the security desk and (smartly) asks if they could check the video cameras to see if the package was delivered and to where. Sure enough, the four foot package with Cobra on the side is delivered to the suite that UPS said. So, now with the security head, my assistant goes back up to the suite. Once again, they are informed no package was received.
Now, all of our suites in the building have glass front doors and most suites have open lobbies with the reception desk. The lobby of the suite where the package was delivered can be seen by the main hallway camera. Now here comes the really crazy part....
My :curse: golf club was delivered by UPS on the 11th to the wrong suite as seen on camera, and left in the lobby. One of the workers inside the suite sees it, takes it, and puts it into a side room. Then, 20 minutes later, the same guy is seen walking out with a giant four foot golf club looking item half in a fedex tube and a plastic bag on the top covering what looked to be a driver club head. Incredible. Then the cameras see him putting the same item in the elevator and then his car in the garage. So the security goes (yesterday) back up to the suite and speaks with the guy in the video, who denies taking anything. Security shows him the video on a tablet and he says that it was plans that he took home for the weekend, and not a golf club. no one believes him. Security asks to speak with the owner of the business, who is busy and cannot meet with him the whole day.
So today, security has been trying to get to the bottom of this with no luck. I told them that I just wanted the club back, no questions asked. Still has not happened. Now, it seems like I have to not only wait until the UPS "investigation" is concluded, but will have to file a frickn' police report about my misdelievered, then stolen (or perhaps teleporting?) driver that I bought at a discount. I am supposed to meet with security this afternoon. I will update if I ever get an answer to this mess.
Unbelievable.
***UPDATE***
I met with the security supervisor and the building manager. They will not release the video to me because it shows the inside of someone's suite. Being that we are a law office, I could probably work my way to get the video, but I am not sure I need it. It was shown to me, and its clear that this guy took my club. Apparently they all had a meeting with the owner of the other business and were told that they would "deal with the matter internally" whatever that means. I am not optimistic that I will get my club back, but at this point I really don's care as DSG has agreed to provide me with a new one, which is nice because ti was not their fault. My assumption is that they will seek some resolution with UPS. I will follow up with the security team tomorrow to see what happened to the guy who stole the club, but the indication I got is that he would be let go (but who knows). The general feeling is that this entire situation is unbelievable and has escalated for no reason.
Check ebay for a new f7+ in blue. You may get a good deal.
***ADDITIONAL UPDATES IN THREAD***
:bulgy-eyes:
So I ordered a 2017 Cobra King F7+ from DSG last week for a great price of $170 by using some coupons and a few score points. It was supposed to be delivered last Friday the 11th via UPS to my office. I was out of town for a wedding, so I asked my assistant to receive the package and put it in my office. No big deal, right? So on the 11th I see that the package was delivered and signed for by my assistant. Awesome. I came into town on the night of the 12th to grab the club for use on Sunday morning. So I get into my office building with my security card, walk past the 24 hour security guard, and up to my office. I unlock the door, turn off the alarm, unlock my personal office door and grab my.........wait.....where the heck is my club? Walk around our office....still no club?!?!?! :confused2:
So I call my secretary at 9 p.m. on Saturday and ask her about it. She says that no club was delivered. I told her that was impossible, and that my assistant signed for it. So we get the assistant on the phone and she swears that no package was delivered on Friday. Strange. So I call UPS...
After 45 minutes with UPS, they finally tell me that the package was delivered to the suite two doors down and that the driver put my assistant's signature on it because that was the last person who signed for a package at my office suite :clown:. Then they tell me to go try to get the package back from that suite. Awesome. Yesterday comes around and my assistant goes into the suite down the hall where the package was delivered (mind you, we see these people every day, and like us, they are a professional service business) and nicely asks them if they received a package address to our suite and to me. "Nope." "Okay, can you please check, becuase UPS says that it was delivered here." [checks the office] "No, sorry, nothing here." Double awesome.
So I call UPS and report the package as missing. They kept saying that they were sorry (they are not) and that they would investigate and someone would contact the shipper in 8 days. In the mean time, my assistant goes down to the security desk and (smartly) asks if they could check the video cameras to see if the package was delivered and to where. Sure enough, the four foot package with Cobra on the side is delivered to the suite that UPS said. So, now with the security head, my assistant goes back up to the suite. Once again, they are informed no package was received.
Now, all of our suites in the building have glass front doors and most suites have open lobbies with the reception desk. The lobby of the suite where the package was delivered can be seen by the main hallway camera. Now here comes the really crazy part....
My :curse: golf club was delivered by UPS on the 11th to the wrong suite as seen on camera, and left in the lobby. One of the workers inside the suite sees it, takes it, and puts it into a side room. Then, 20 minutes later, the same guy is seen walking out with a giant four foot golf club looking item half in a fedex tube and a plastic bag on the top covering what looked to be a driver club head. Incredible. Then the cameras see him putting the same item in the elevator and then his car in the garage. So the security goes (yesterday) back up to the suite and speaks with the guy in the video, who denies taking anything. Security shows him the video on a tablet and he says that it was plans that he took home for the weekend, and not a golf club. no one believes him. Security asks to speak with the owner of the business, who is busy and cannot meet with him the whole day.
So today, security has been trying to get to the bottom of this with no luck. I told them that I just wanted the club back, no questions asked. Still has not happened. Now, it seems like I have to not only wait until the UPS "investigation" is concluded, but will have to file a frickn' police report about my misdelievered, then stolen (or perhaps teleporting?) driver that I bought at a discount. I am supposed to meet with security this afternoon. I will update if I ever get an answer to this mess.
Unbelievable.
***UPDATE***
I met with the security supervisor and the building manager. They will not release the video to me because it shows the inside of someone's suite. Being that we are a law office, I could probably work my way to get the video, but I am not sure I need it. It was shown to me, and its clear that this guy took my club. Apparently they all had a meeting with the owner of the other business and were told that they would "deal with the matter internally" whatever that means. I am not optimistic that I will get my club back, but at this point I really don's care as DSG has agreed to provide me with a new one, which is nice because ti was not their fault. My assumption is that they will seek some resolution with UPS. I will follow up with the security team tomorrow to see what happened to the guy who stole the club, but the indication I got is that he would be let go (but who knows). The general feeling is that this entire situation is unbelievable and has escalated for no reason.
Check ebay for a new f7+ in blue. You may get a good deal.
***ADDITIONAL UPDATES IN THREAD***
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