We were supposed to depart on our dream 13 day vacation next Saturday to Ireland. The trip was booked through TripMasters who until this Covid crap hit had a good rep. However now they are refusing to give me a cash refund as demanded and insist a voucher for future travel is all they can do. Every email is filled with lies and placing the blame on the airlines and hotels. I contacted AA today and they issued a full refund back to their account when the flight was cancelled as they were required to by law. They are not at fault. All the hotels and rental car agency have a full refund policy stated in the documents that TripMasters themselves provided to me. I am through trying to get satisfaction from them and the BBB and my credit card company are the next stop. Obviously they are trying to keep all the funds collected as future business to remain solvent in the short term but are screwing themselves for any future business. Does any of the lawyers on THP do work in MD? That is where the are headquartered and I might need to legal action against them. Numerous others are posting the same complaints and a class-action case would be possible if someone was willing. On a good note, the one hotel I booked through Hotels.com did refund my money to me even though it was a non-refundable room. I have never had a bad experience booking with them.
What are your stories/rants??
What are your stories/rants??