Experiences with Travel Agents?

My mom loves doing it. She always randomly travels around the world when she finds deals so I let her plan stuff. between airline miles, time shares and experience it always come out way less money.
 
I've never used one until just recently. We are taking the kids to Disney in May, and my wife has been working with one of their agents to set everything up. So far it's been a great experience and she's made things much more simple
 
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