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Problem With Dell Laptop

bigskyirish

bigskyirish

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Maybe a long shot, but I'm wondering if anyone here has experienced issues with the touchpad coming up or the keyboard warping (likely from battery swelling) in a Dell XPS 13 laptop. Seems to be happening to me and, not shockingly, Dell customer service sucks, so I'm curious if anyone else has dealt with it.
 
bigskyirish said:
Maybe a long shot, but I'm wondering if anyone here has experienced issues with the touchpad coming up or the keyboard warping (likely from battery swelling) in a Dell XPS 13 laptop. Seems to be happening to me and, not shockingly, Dell customer service sucks, so I'm curious if anyone else has dealt with it.
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I've had my Dell XPS 13 for a few years now and have yet to experience any issues the touchpad. I had looked into replacement batteries though and found them in the $55 to $85 range. Which model XPS 13 do you have?
 
mr.hicksta said:
I've had my Dell XPS 13 for a few years now and have yet to experience any issues the touchpad. I had looked into replacement batteries though and found them in the $55 to $85 range. Which model XPS 13 do you have?
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9350. Seems like this is a known problem, but that Dell isn't all that receptive to fixing it (they issued a recall for the 9550 for the same thing, but not the 9350). Other than this issue, the computer has been great.
 
bigskyirish said:
9350. Seems like this is a known problem, but that Dell isn't all that receptive to fixing it (they issued a recall for the 9550 for the same thing, but not the 9350). Other than this issue, the computer has been great.
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Do you keep yours plugged in a lot? I ask because that's what caused my old Macbook Pro battery to swell and ultimately bust up some circuitry on the motherboard.
 
mr.hicksta said:
Do you keep yours plugged in a lot? I ask because that's what caused my old Macbook Pro battery to swell and ultimately bust up some circuitry on the motherboard.
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It's a work laptop, so it's plugged into a Dell docking station during the day.
 
Thanks, man. That's super helpful.
 
I have a XPS 13 9350 for work and I have not had any issue with the touch pad. I think your problem would be an easy fix.
 
bigskyirish said:
Thanks, man. That's super helpful.
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And with it being on a dock most of the time, unplugging the battery and letting it cycle somewhat regularly supposedly reduces the chances of swelling.
 
BigDill said:
I have a XPS 13 9350 for work and I have not had any issue with the touch pad. I think your problem would be an easy fix.
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Being as it’s a work laptop, yep! Call IT!!

If it’s sitting on a dock all the time it’s likely related to constant charging, letting it cycle some isn’t going to hurt it and may help.
 
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