#Cookie
Grinder
working in the distribution business, I have to say that the sad reality is that as close as we try to get to that 100% success rate, it is nearly impossible... from a business point of few I understand that mistakes happen, but I wish that it didn't happen to this particular package
I understand mistakes, I really do. But being told twice to expect a call back yesterday and then NO ONE goes to look for it yesterday? They should have a CS runner at each facility to deal with one off situations like this and others. I've probably had near 100 packages delivered via UPS over the last 2 years and this is the first real issue. Terrible luck....