A big shout out to Puma Customer Service!

wubears71

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On Monday, I contacted Puma because one of my favorite pairs of golf shoes busted a stitch and water started to get into my shoe - dew covered courses and wet courses. I reached out to them on Social Media because Amazon said to contact Puma while Puma told me to contact Amazon.
Screenshot 2017-04-11 08.51.56.png

Well, despite the shoes being 13 months old, Puma sent me a $90 credit to use in their store to buy new shoes. I totally was not expecting that. I did expect them to fix it under the 2 year waterproof warranty but this goes above and beyond anything not even needing me to send in the shoes.

Way to go Puma Golf!
 
Glad to hear it!!
 
That's great seeing that - I'm a huge Puma homer - but their CS can be hit or miss in my experience.
 
They're great. I purchased a pair of spikeless at a local golf course, and during the round they started to peel. Contacted them through Twitter and they not only replaced the existing pair, but they gave me a choice of any shoe off their website for free. They're great and easy to work with!


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I love Puma shoes, awesome show Puma!
 
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