H8tobogie
MC Team Hackers 2020
I had a somewhat similar experience with my Cobra irons. I have had 3 heads shear off at the hosel. Cobra never told me to deal with KBS directly, they simply gave me a FedEx label to ship them the broken clubs and they replaced all the shafts with another model. I assume they will deal with KBS directly as they are the one who purchased from KBS and use their products in a lot of their equipment. Now this may be a little different because of where the clubs broke and Cobra knowing there is a quality issue on this front, but in the end they were complete champs in how they dealt with it.
I can see both sides, but CC purchased through Fuji, then marked up the price tremendously for their value added services of providing the build with puring, etc. and, IMO, should at least try to do something to make the customer feel better. I know I would if I were them. A discounted replacement shaft at their cost at the least.
I can see both sides, but CC purchased through Fuji, then marked up the price tremendously for their value added services of providing the build with puring, etc. and, IMO, should at least try to do something to make the customer feel better. I know I would if I were them. A discounted replacement shaft at their cost at the least.