- Moderator
- #176
You absolutely pay a premium for Club Champion, for extremely tight tolerances and the exact fit they put you into. I also have huge expectations for every component that they sell, but that depth goes to the manufacturer, not CC (at least for me).I don't recall saying that they should honor every claim that the component manufacturer denies.
When doing a direct comparison to cost for my exact club builds, it was a 15% premium, once you consider that CC is charging you full retail price for the driver, even though you aren't getting the stock shaft with it. And you're right, I don't know what their margins are, but the perception is there that you are paying a premium for a superior product and for superior service.
And that is also what baffles me, and is not the premium service I would expect. At worst, sell it to him at cost. It costs you the labor of the build, but you've retained a repeat customer.
To your second point, I am still struggling to believe that he was offered to pay full price for a new shaft. Maybe something was lost in translation, but any company knows that is a horrible thing to offer someone. They would be better off not answering the email/call.