I would take pictures and send to them so they know it won't work. See if they can do anything for you. I have had good CS from them for a part I needed, so maybe they can do something.We finally got tired of the old elastic straps, so we decided to vastly improve bag grip and adjustability for 2019. The result is the new Clicgear Silicone Strap System. The straps are infinitely adjustable right out of the box and are also gentle on your precious bag.
The straps also come in many colors which can be customized in seconds with a M4 Trim Kit (sold separately). No tools required.