PhilDawsome
New member
I've heard a lot of good things about the customer service departments at different golf manufacturers. I had to share my experience with everyone.
I was playing a round on saturday and hit what felt like a perfect shot with a X Hot hybrid. I had bought the club off of Callaway's pre-owend website about 3 months ago and it's probably my favorite club in my whole bag. When I hit the shot, snap, off came the head right above/on the hosel. I was upset, but I didn't let it ruin my round. I really contemplated what to do but, I looked up warranty information from Callaway pre-owned and they give you 12 months. I sent an email out to someone in customer service on Sunday evening, and about an hour ago I just received an email in return saying that a new club was already in the mail to me and they were giving me a shipping label in the email to send my club back. What a relief it is to hear that, and I couldn't be happier.
I just wanted to publicly thank Callaway and for that matter all golf brands for their superior customer service. It's truly amazing with the cost of equipment etc how quick these manufacturers are to right their wrongs and it really keeps me loyal to my brand!
I was playing a round on saturday and hit what felt like a perfect shot with a X Hot hybrid. I had bought the club off of Callaway's pre-owend website about 3 months ago and it's probably my favorite club in my whole bag. When I hit the shot, snap, off came the head right above/on the hosel. I was upset, but I didn't let it ruin my round. I really contemplated what to do but, I looked up warranty information from Callaway pre-owned and they give you 12 months. I sent an email out to someone in customer service on Sunday evening, and about an hour ago I just received an email in return saying that a new club was already in the mail to me and they were giving me a shipping label in the email to send my club back. What a relief it is to hear that, and I couldn't be happier.
I just wanted to publicly thank Callaway and for that matter all golf brands for their superior customer service. It's truly amazing with the cost of equipment etc how quick these manufacturers are to right their wrongs and it really keeps me loyal to my brand!