Matthew
Well-known member
#1
Got a call from a highly irate customer that didn't think we were working hard enough on a project. I talked, he yelled and it went that way for 20 minutes. When I'd had enough, I just hung up. He called back madder than before threatening getting his attorneys involved. I pointed out that unless he wanted my attorneys & those of my subcontractor (#86 on the Fortune 100 list) to get started, he needed to take the bass out of his voice, stop threatening me & we could discuss it further.
I called the end user whom I have a very good relationship with and explained that I was pulling every last man off the job until this got resolved and I got an apology. Wouldn't you know, I got a very nice & friendly return call asking if we could resolve our differences and meet a mutual time table for completion.
A good relationship with the people writing the checks is amazing.
#2
I had to put off a meeting to go over a $250K project because my boss couldn't be bothered to come to the office even though as I was leaving the office at 7 last night I needed him to sign the bid overview. I hate lying to people.
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Got a call from a highly irate customer that didn't think we were working hard enough on a project. I talked, he yelled and it went that way for 20 minutes. When I'd had enough, I just hung up. He called back madder than before threatening getting his attorneys involved. I pointed out that unless he wanted my attorneys & those of my subcontractor (#86 on the Fortune 100 list) to get started, he needed to take the bass out of his voice, stop threatening me & we could discuss it further.
I called the end user whom I have a very good relationship with and explained that I was pulling every last man off the job until this got resolved and I got an apology. Wouldn't you know, I got a very nice & friendly return call asking if we could resolve our differences and meet a mutual time table for completion.
A good relationship with the people writing the checks is amazing.
#2
I had to put off a meeting to go over a $250K project because my boss couldn't be bothered to come to the office even though as I was leaving the office at 7 last night I needed him to sign the bid overview. I hate lying to people.
Sent from my iPad using Tapatalk