After waiting a week and having a lot of problems today my new fairway wood turned up I was told I would have it last Tuesday. The online shop was not very helpful and even told me that they don't care when it turns up. The problem is today two clubs turned up from them. So I called them and as soon as I said who I was they hung up on me should I call them back?
Should I do the honest thing?
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Poor customer service is uncalled for. Guess they won't be missing that fairway wood.
lightningbolt44
Well-known member
I personally would I would also try shooting them an email. Seems odd that they would just hang up on you like that. Is this a large online shop?
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Send them a message so your attempt is documented. If they choose not to respond to that message, then I would not feel bad at all about having both clubs.
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it is a small online shop one man band sort of thing that i was recommended by a local course. i think i will shoot them a email asking them to contact me about the club and take it from there.
Renren89
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Send them an email but only send it back if they're paying for the shipping and they do so in advance.
If they try to stick it on you tell them to forget it.
If they try to stick it on you tell them to forget it.
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Always.
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Way to redeem theirselves. Well done!
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- #11
A thousand times yes.
mikedean441
6X HOF
Ding ding ding
tpluff
I <3 GAWLF
Listen to this wise man. Karma can be a b!+@& or your best friend
I concur…always do the right thing and be honest even when others have not reciprocated the same.
Good deal! Glad to hear you followed up with them, and they're going to take care of both the club and you.
Nebgolfer
Active member
Good job for doing the right thing, and sounds like they're going to make it worth your while.
Six4three5
Tour Star...Layin' Up!
Could not agree more dude.
Spring182
New member
I'm a BIG believer in Karma. It kinda runs my life lol.. Always best to do the right thing!
Marc is a wise man, and an awesome dude.
evand23mc
Master of my own Domain
Well done...honesty always pays off in time
Evok
Don't worry, Be happy!
That's ok tho you still did the right thing. You'll now know to not order from them again and still have good karma on your side
FWIW, and this makes me look like a bandit on this board, but if I called a vendor to report a problem like that and they hung up on me after finding out who I was AFTER them telling me they didn't care when I got my product, I would have NO problem never calling them again. I guess I'm just a bit more "morally flexible" than most people here.
That's not to say I would do that if I got a second one out of the blue. Bought a few things at Golfsmith a bit ago including a Callaway hat...got to my car and realized they didn't charge me so I went back in and asked them to charge me.
That's not to say I would do that if I got a second one out of the blue. Bought a few things at Golfsmith a bit ago including a Callaway hat...got to my car and realized they didn't charge me so I went back in and asked them to charge me.
JOEE
New member
Definitely can't say I would have done the same thing, but that's great that you did! There are still good people in this world.