jim54;n8882924 said:I have had another conversation with my Sales Rep. and he assures me I am not pushed to the back of the line and they just did not expect the response on these irons being so high. Sure I am happy for them to sell more than expected but that does not help my situation, he changed his statement to at worst they would start on them the 29th but if they got the heads in sooner then it would be sooner. In my Business we would be air freighting in the needed parts, so the Customer was up and running ASAP but this is just a set of clubs...
It does not change the fact I am hanging out there and not happy with fact for the price the QC was not spot on and checked prior to shipping. It would be interesting to know how many sets of irons and other clubs leave that factory every day, probably a huge number so sure things slip from time to time.
It would be interesting to know the return rate, not something anyone would share most likely and quite possibly not huge number as most folks don't know to look or care. Just us nut cases that check every little thing in hopes of finding some magic.
This is disappointing to say the least. You would think that the APex release would have been a good way to learn some lessons and fix the QC issues with a club that costs as much as these do. You are way more patient than I am as I would have canceled the order and just waiting until it was all resolved.