- Joined
- Nov 26, 2019
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- 10,532
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- Location
- Boulder City, NV....... for a while
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We went out to dinner with another couple last night. Local sports bar of sorts.
The total for the 4 of us $70. 00. Our friends said they would pick up the tab, I told them I would leave the tip, and pulled out a $20 bill.
When the waitress brought the cc receipt back to be signed, there was an extra $14 on it. When asked what it was for she told us it was a mandatory 20% surcharge for groups of 4 or more. When asked where this extra was listed on the menu, the waitress told us it wasn't, nor was there any signage.
My friend wanted the $14 removed off the bill since it was a surprise, unknown extra. The waitress said she couldn't remove it since the charge was already on his card. When asked how he could be charged for something he hadn't approved by not signing for it as yet, he was told this was how the system worked.
At that point, I told her I was holding her tip, which was more than 20%, that she could issue a $14 credit to his card, and make an extra $6.
The waitress wouldn't do it.
So my friend signed his bill, and I gave him the $20, which he tried to refuse.
We had a laugh about an employee turning down an extra $6 in tip money.
This has happened to us before at this same place. Only difference was, it was 6, or more people back then.. The new owners won't last long with this kind of "surprise" service I would think.
The total for the 4 of us $70. 00. Our friends said they would pick up the tab, I told them I would leave the tip, and pulled out a $20 bill.
When the waitress brought the cc receipt back to be signed, there was an extra $14 on it. When asked what it was for she told us it was a mandatory 20% surcharge for groups of 4 or more. When asked where this extra was listed on the menu, the waitress told us it wasn't, nor was there any signage.
My friend wanted the $14 removed off the bill since it was a surprise, unknown extra. The waitress said she couldn't remove it since the charge was already on his card. When asked how he could be charged for something he hadn't approved by not signing for it as yet, he was told this was how the system worked.
At that point, I told her I was holding her tip, which was more than 20%, that she could issue a $14 credit to his card, and make an extra $6.
The waitress wouldn't do it.
So my friend signed his bill, and I gave him the $20, which he tried to refuse.
We had a laugh about an employee turning down an extra $6 in tip money.
This has happened to us before at this same place. Only difference was, it was 6, or more people back then.. The new owners won't last long with this kind of "surprise" service I would think.