Now I'm curious to know what issues you're experiencing.
i’ve posted about it in this thread. basically the unit went apesh1t (pun intended) and burned itself out, tripping the breaker and damaging the internal components. i’ve had a lot of back and forth with cs. i was told i bought unapproved pellets (i don’t recall seeing an approved list anywhere), so we are going to try that. if it doesn’t work again, we are going to look at the igniter. after that i think they’re going to push it up to management to discuss a replacement.