- Staff
- #151
I wanted to post a little follow up on these shoes and a customer service story.
First off, I've reviewed something like 5 pairs of golf in the last year. The Del Mars were actually purchased, but I haven't worn another shoe when I could help it since I got them around Christmas. They are by far the most comfortable pair of golf shoes I've ever owned. I can't think of a single time that I've had foot fatigue issues while wearing them, which hasn't been the case for the last three pairs I've tried out in reviews. This includes days like the the outing where I was on my feet all day and the MC, where I was golfed for something like 12 hours one day. Hell, I wear them around the house when I'm outside I like them so much.
That said, they sprung a leak in some very wet conditions the other day, which was a bummer. I knew they had a waterproof warranty, so I called Callaway to discuss it. In just a few minutes they sent me a pre-paid label to return them and I have a brand new pair on the way. Add to that the fact that they were very fast and friendly about the whole thing and I'll say that I am very impressed. Customer service is a dying art, so nice to see it going strong at Callaway.
First off, I've reviewed something like 5 pairs of golf in the last year. The Del Mars were actually purchased, but I haven't worn another shoe when I could help it since I got them around Christmas. They are by far the most comfortable pair of golf shoes I've ever owned. I can't think of a single time that I've had foot fatigue issues while wearing them, which hasn't been the case for the last three pairs I've tried out in reviews. This includes days like the the outing where I was on my feet all day and the MC, where I was golfed for something like 12 hours one day. Hell, I wear them around the house when I'm outside I like them so much.
That said, they sprung a leak in some very wet conditions the other day, which was a bummer. I knew they had a waterproof warranty, so I called Callaway to discuss it. In just a few minutes they sent me a pre-paid label to return them and I have a brand new pair on the way. Add to that the fact that they were very fast and friendly about the whole thing and I'll say that I am very impressed. Customer service is a dying art, so nice to see it going strong at Callaway.