Anything customer service centered, and especially at dealerships, sucks. I go into the dealership today to get my tires rotated on my car. A five minute job right?
I walk into the Hyundai service department and it is completely dead. 15+ bays and only three cars in the entire garage. I walk up to the manager at the service desk and say hello to him and tell him he's a lucky guy that it looks pretty dead today. He agrees with me and jokes about how great it is to get to kick back and chill on a weekend.
I say great, and ask him if they can take 10 minutes to rotate the tires on my car real quick. The guy has the nerve to tell me no way they can get it in today. I ask him why not if they aren't busy and he just looks at me and starts stuttering something about how he has no mechanics free. Funny, I say, because you have four mechanics sitting in your break area doing nothing but joking around and eating cake. He just stutters a little more and tells me he can't do it and walks away from me without saying anything. I sat there for four or five minutes and he never comes back. As soon as I start to walk out the door he comes back out and sits back down his desk. What an ass!
It's no secret that in the car business especially, the salesman sells you the first car and customer service sells you your 2nd, 3rd, 4th......car. Perhaps the owner of the dealership should be advised of this apparently little known fact!