T0AD
Resolution or revolution?
This post of mine relates to this thread:Hopefully they come through for you. Sounds like they're giving you the run around.
TM CS = not great.
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This post of mine relates to this thread:Hopefully they come through for you. Sounds like they're giving you the run around.
So I emailed them this morning telling them that their website is showing 1 in stock and that I am concerned that they are going to reshaft the head I send back and that I demand they drop ship me one directly from TaylorMade. He said TaylorMade is drop shipping me one UPS ground on Friday. I was like, NO NO NO, you will Fedex Priority Overnight that thing to me. Waiting for an answer. I have already waited over 8 days for this thing. I am not waiting another 5 days for something to be sent via ground shipping from CA only to have it broken again and waste more time.
So I emailed them this morning telling them that their website is showing 1 in stock and that I am concerned that they are going to reshaft the head I send back and that I demand they drop ship me one directly from TaylorMade. He said TaylorMade is drop shipping me one UPS ground on Friday. I was like, NO NO NO, you will Fedex Priority Overnight that thing to me. Waiting for an answer. I have already waited over 8 days for this thing. I am not waiting another 5 days for something to be sent via ground shipping from CA only to have it broken again and waste more time.
If by TP you mean Two Piece then yeah.. Lol
Unfortunately, we cannot have it overnighted from TaylorMade. I understand
it was not your fault and it was also not our fault. The driver was
defective cause there is no way it should of been broken that easy. I do
apologize for all the trouble and hopefully you will receive the
replacement early next week.
That is so wrong. I would be more angry at the post office for that. Bubble wrap doesnt look like it would have saved that box....
Still waiting for a response from them from my last email. I am really getting heated now. I would love to cancel the order but where am I going to get this club for $199? Nowhere so I will stick it out.
First they wanted just the head and the head cover back, now after I already boxed it up and sent it, they want the shaft back also. I told them they can shove the shaft where the sun don't shine.
That is so bad almost makes me wonder if they aren't pulling a fast one on you. Send you a club that was already broken and make UPS pay for it. My understanding is stated (insured) value is not what was paid. They unload a broken club, get $200 from you, $300 from UPS, and a long shot, something from TM. From what I have heard from your responses I would not put it above them to do something like that. Hope I am off base.
I really don't think it's anyone's fault. Could they have gone all crazy and wrapped the whole thing in bubble wrap? Sure. Would it have made a difference? Proabably not. Chalk it up to bad luck, once in a while something crazy like this will happen. Unfortunetly it happened to you. Good luck once you get the new driver.
No, I did the same deal and got a brand new awesome 2.0 in two days, so I will stick up for the retailer. As I posted earlier it sick this happens but sounds like they are doing the best for you. I agree with patty and with the deal we got I struggle to see how they made money on the deal and were probably looking for increased business and word of mouth. In this case an unfortunate shipping issue dampened that.
Thats like saying i got into a car accident and was injured. If I was wearing a seat belt would I have had a better chance of not being injured, Yes. As the shipper they need to do the best they can to insure that the package will arrive safely. I understand once it leave their facility it is out of their hands but to just literally tape 3 boxes together and throw it inside is absurd.
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I understand completely and I am not suggesting this is a scam because I do not believe it to be so. I just want the damn club that I paid for... IN ONE PIECE..lol