Rambler
Well-known member
Took my daughter to finally see Star Wars last night - splurged for the 4DX tickets, because I knew it would blow her mind. Movie starts, and we're 15 or so minutes in. Usher comes over and asks to see my tickets. Turns out, the cashier had sold me tickets, not for the 7PM show, but for the 12:50PM show from earlier in the day (note, I bought the tickets, asking for the 7PM show, just after 6:30PM). I knew we had to leave the seats for whoever had the correct time, but I was hot. My daughter started to cry, because she thought we weren't going to be able finish.
I (as diplomatically as possible, since I was incensed) apologized in advance to the usher and assistant manager, then voiced my displeasure. To their credit, they accepted responsibility and weren't sure how the cashier was able to sell tickets to me for a show that had already occurred. Unfortunately for them, their only solution was to get us two different seats to the currently showing pic. Yes, the showing we were now missing. I asked to talk to the manager or general manager. "She isn't here." Then please call her. So, they did. She was apologetic to me, and asked to be put on speaker phone. Instructed the assistant manager to put us in seats for the current showing, refund our money, and give us gift card of equal value, so we could see the movie in it's entirety at another time.
I was still hot, because my daughter was bothered by what went down, and missing part of the movie (one we were both stoked to see), but in the end I was satisfied that the general manager stepped-in. We enjoyed the rest of the movie, but now need to see it again to catch what we missed.
EDIT: No, I didn't even think to check the "time" on the tickets since I had just bought them. Lesson learned for me, too.
I (as diplomatically as possible, since I was incensed) apologized in advance to the usher and assistant manager, then voiced my displeasure. To their credit, they accepted responsibility and weren't sure how the cashier was able to sell tickets to me for a show that had already occurred. Unfortunately for them, their only solution was to get us two different seats to the currently showing pic. Yes, the showing we were now missing. I asked to talk to the manager or general manager. "She isn't here." Then please call her. So, they did. She was apologetic to me, and asked to be put on speaker phone. Instructed the assistant manager to put us in seats for the current showing, refund our money, and give us gift card of equal value, so we could see the movie in it's entirety at another time.
I was still hot, because my daughter was bothered by what went down, and missing part of the movie (one we were both stoked to see), but in the end I was satisfied that the general manager stepped-in. We enjoyed the rest of the movie, but now need to see it again to catch what we missed.
EDIT: No, I didn't even think to check the "time" on the tickets since I had just bought them. Lesson learned for me, too.