- Admin
- #1
I want to start by saying this is a post I am not happy about making, but feel the need to do so because it impacts the wonderful members of our site. About 2 years ago, THP introduced you to Blind9Golf. It was a partnership created because we felt like they could give THP'ers hands on attention and the best customer service around. Since we have always been about transparency, I also would not be able to type this without saying that the partnership benefited both parties. Blind9 paid for an advertisement on THP and in return we gave them access to the forum so they could have a one-on-one interaction with the THP forum members and offer their great customer service and pricing to each and every one of you.
JB and I believe that customer service is the most important thing in the world and wanted to make sure that any partnership we had with a company was created with our members in mind and ensuring that our readers received the best customer service possible, and at the time Blind9 offered just that. They were on the forums returning emails and private messages from readers and they were always there to help people here find some great stuff at wonderful prices.
Sadly, about 6 months ago that changed. We started getting emails from readers about not hearing back from them, no return phone calls, emails and/or private messages. Then Blind9 made an appearance on the forum to make a statement about a member not paying for an item. Sadly, they are not practicing what they are preaching. The last straw came recently when 3 times in the last 5 days, people have been struggling to get in touch with the store, in some cases on items that they have already purchased, but have yet to receive the item.
This is not the type of business we want THP to be affiliated with, because if we cannot believe in a company, then we will not stand behind them, and unfortunately we have reached that point with Blind9. We have attempted to contact them about the remainder of their partnership by all methods possible, including a certified letter which was refused, and we have not received any response back. At this point, we are officially terminating our partnership with them and while normally this is something that would never be brought to the forum, we wanted our members and readers to know because it does have impact on everybody that has worked with them and/or is currently working with them.
One positive thing we can take away from this is that THP will be even more stringent in our criteria when selecting companies to partner with, and we will always make sure to have our readers and forum members best interest when making that selection in the future.
JB and I believe that customer service is the most important thing in the world and wanted to make sure that any partnership we had with a company was created with our members in mind and ensuring that our readers received the best customer service possible, and at the time Blind9 offered just that. They were on the forums returning emails and private messages from readers and they were always there to help people here find some great stuff at wonderful prices.
Sadly, about 6 months ago that changed. We started getting emails from readers about not hearing back from them, no return phone calls, emails and/or private messages. Then Blind9 made an appearance on the forum to make a statement about a member not paying for an item. Sadly, they are not practicing what they are preaching. The last straw came recently when 3 times in the last 5 days, people have been struggling to get in touch with the store, in some cases on items that they have already purchased, but have yet to receive the item.
This is not the type of business we want THP to be affiliated with, because if we cannot believe in a company, then we will not stand behind them, and unfortunately we have reached that point with Blind9. We have attempted to contact them about the remainder of their partnership by all methods possible, including a certified letter which was refused, and we have not received any response back. At this point, we are officially terminating our partnership with them and while normally this is something that would never be brought to the forum, we wanted our members and readers to know because it does have impact on everybody that has worked with them and/or is currently working with them.
One positive thing we can take away from this is that THP will be even more stringent in our criteria when selecting companies to partner with, and we will always make sure to have our readers and forum members best interest when making that selection in the future.
